By default, our sub-processors store data for Pinpoint's AI features in the United States (US). You can choose to keep this data in Europe (EU) instead.

When EU data residency is enabled, all Pinpoint requests to OpenAI use OpenAI's EU endpoint, so data is processed and stored in Europe rather than the US.

It covers every request that Pinpoint makes to OpenAI on your behalf, whichever AI feature makes it.

For example:

Each of these sends its requests to OpenAI's EU endpoint. New AI features follow the same setting.

The setting only changes where OpenAI processes your AI requests. A few things sit outside it.

The AI Notetaker doesn't use OpenAI to transcribe audio. Video interviews are transcribed by Cronofy in the UK or US data center your company chose, and in-person interviews are transcribed within Pinpoint's own hosting. Only the written transcript goes to OpenAI for the summary, and that request follows the EU setting

If you've connected an assistant - such as Claude or Microsoft Copilot to Pinpoint - that assistant's own provider processes your conversations.

This setting doesn't apply to them. For details, have a look at our article on connecting an AI assistant to Pinpoint.

Pinpoint switches EU data residency on for your whole company. Reach out to your CSM to request it. Once it's on, it applies to every user and to every AI request from then on. You can't see or change the setting in Pinpoint yourself.

Pinpoint never sends an EU company's request to the US as a fallback. If OpenAI's EU endpoint doesn't support something a feature needs, that feature shows an error instead of processing your data outside the EU.

Reach out to your CSM to discuss possible solutions.

If you were part way through a conversation with the AI Assistant on a job when EU data residency was turned on, that conversation can't continue, because its earlier replies were processed in the other region.

You'll need to start a new conversation. Pin conversations carry on as normal.