AI Notetaker already joins video interviews as a participant. For in-person interviews in a room, you record from your own laptop instead.
Everything after that works the same way - a searchable transcript, an AI summary with timestamps, and notes against each scorecard question.
🔒 Availability
AI Notetaker for in-person interviews is off by default. It uses uses Pinpoint Credits. Credits are used per 30 minutes of recording, rounded up.
Reach out to your Customer Success Manager (CSM) if you're interested in using this feature.
✅ Permissions
You need the Enable the AI Notetaker on interviews permission, and you need to be able to open the interview.
Scheduling an In-Person Interview with AI Notetaker
To schedule an in-person interview with AI Notetaker:
Invite the candidate to interview as usual.
Set Interview type to Face to face.
Check the AI Notetaker switch is on.
Send the invite.
ℹ️ Note
The switch is on by default for people with the Enable the AI Notetaker on interviews permission.
You can also preset it in a stage automation that sends interview invites, so every interview from that stage can be recorded.
⚠️ Caution
If your company uses AI Notetaker Consent, candidates who book their own slot are asked whether they agree to recording, and the interview page shows their answer as Opted-in, Opted-out, or No response. A candidate who has opted out can't be recorded.
Unlike a video interview, an in-person interview can still be recorded when the candidate hasn't responded, because you confirm their agreement in the room before you start.
Recording the Interview
Starting the Recording
To record the interview:
Open the interview from the candidate's profile.
Find the AI Notetaker section in the right-hand column.
Click Record interview.
Tell the candidate the interview will be recorded and transcribed by AI Notetaker, and check they are happy to go ahead.
Click The candidate has agreed. Start recording.
If your browser asks, allow Pinpoint to use your microphone.
Starting the recording logs your confirmation that the candidate agreed, along with your name and the time.
While recording, the card shows Recording, a timer, and a live sound wave so you can see the microphone is picking up the room.
Pausing the Recording
Use Pause and Resume if you need take a break. Paused time isn't recorded.
ℹ️ Note
Keep the tab open and your laptop awake for the whole interview. Audio uploads as you go, and the card shows how many pieces are still waiting. If you close the tab, the recording is lost.
⚠️ Caution
A recording stops automatically at 95 minutes. From 85 minutes the card warns you: "Recording will stop automatically at 95 minutes."
If the interview runs longer, the first 95 minutes are transcribed.
Ending the Recording
To end the recording:
Click End recording.
Click End recording again to confirm.
A recording can't be resumed once it has ended.Keep the tab open until uploading audio finishes.
Viewing the Recording
Once the upload finishes, the AI Summary & Transcript row shows Pending with the message "Your transcript and AI summary are being prepared. They'll appear here in a few minutes." The page updates on its own, so you don't need to refresh it.
To view the recording:
Wait till the AI Summary & Transcript row shows Ready.
Click View.
The Interview Summary panel opens.
Read the Summary tab.
Each point has a timestamp. Click one to jump to that moment in the transcript.
Switch to the Transcript tab to read the full conversation, with a name and timestamp on each paragraph.
Use Search to find a word or phrase.
Correcting Speaker Names
AI Notetaker works out who was speaking from the list of attendees. If it gets someone wrong, you can fix it, and the summary and scorecard notes are written again.
To correct the speakers:
Open the Transcript tab.
Click Edit speakers (under Speakers).
For each speaker, choose the right name from the list, or choose Someone else and type their name.
Click Save speakers.
You'll see "Speakers updated. The AI summary and notes are regenerating." The new summary and notes appear a few minutes later.
ℹ️ Note
The Speakers panel only appears for people who can record interviews, and only when AI Notetaker was able to tell the speakers apart. If it isn't there, the transcript keeps its generic speaker labels.
Using the Notes on Your Scorecard
In the Scorecards area of the interview page, the AI Summary & Transcript card has a View Summary button that opens the same panel.
Turn on Show AI Notes to see a note under each scorecard question, drawn from what the candidate said, with timestamps into the transcript. Questions the conversation didn't cover show "No relevant context found for this question."
The notes are there to help you remember what was said. They don't score the candidate for you, and the scorecard is still yours to complete.
Troubleshooting
I can't see the AI Notetaker Section.
Check all of these:
You have the Enable the AI Notetaker on interviews permission.
The interview was scheduled as Face to face with the AI Notetaker switch on.
Your company has AI Notetaker credits. When credits run out, the section disappears until more are added.
If all of these are true and the section is still missing, in-person recording may not be switched on for your account. Reach out to your CSM.
The candidate has opted out.
The message "The candidate has opted out of AI Notetaker, so this interview can't be recorded." means the candidate declined recording when they booked or managed their interview.
Their choice is final for this interview, so take notes by hand.
Upload is failing with an "Audio upload is failing. Check your connection and retry. The recording is kept in this tab." error.
Check your internet connection, then click Retry upload. Don't close the tab while this is showing.
Transcription is failing with an "Transcription failed. Please contact support." error.
Reach out to your CSM or message us in the chat so we can look into it.
The Summary hasn't appeared.
Give it a few minutes. If the row shows Ready but the Summary tab says "Summary not yet available." after 10 minutes, reach out to our Support team or your CSM.
Frequently Asked Questions
Does this work for video interviews?
No. You can only record from the interview page for face-to-face interviews. For video interviews, AI Notetaker joins the call as a participant instead.
Can I record every part of an interview?
Each recording covers one in-person interview. If an interview has more than one in-person part, you can record the first part that hasn’t been recorded yet.
Can a colleague take over the recording?
No. The recording belongs to the tab it was started in. Only the person who started it can pause, end or upload it, and only from that tab.
Is the transcript created while I talk?
No. Pinpoint creates the transcript after the recording ends.
Is the audio kept?
No. Pinpoint deletes the audio as soon as the transcript is ready. It keeps the transcript, the AI summary and the scorecard notes with the interview.
What happens if I close the tab during a recording?
The recording is abandoned. Its audio is deleted within a day, and you can record the interview again.
Am I charged credits if the transcription fails?
No. Credits are only used when a transcription succeeds.
Does deleting the interview delete the transcript?
Yes. If you delete the interview from Pinpoint, the recording record, transcript, summary and notes are deleted too.