AI Notetaker joins your live video interviews, transcribes the conversation, and gives you a structured summary, so you can stay focused on the candidate instead of a notes doc. It works inside Pinpoint — no third-party tool, no switching between apps.
Please note - the AI notetaker utilises Pinpoint Credits - you can read more about credits here.
What it does
When AI Notetaker is enabled on an interview:
A participant called Pinpoint Notetaker joins the video call alongside the human attendees.
It records the conversation and creates a full transcript.
After the call, an AI summary appears on the interview, with timestamped key points linking back to the transcript.
On each scorecard question, you can click Show notes to see the relevant parts of the transcript surfaced for that question — so you can score based on what was actually said.
The whole transcript is searchable.
Your AI Hiring Copilot can answer questions about any interview ("what did the candidate say about leadership?") using the summary.
The summary and notes are typically ready about one minute for every 45 minutes of interview — so a 60-minute call is usually ready within a couple of minutes of finishing.
What you'll need
AI Notetaker enabled on your account by your CSM.
A live video interview booked through Pinpoint with a conferencing link (Zoom, Google Meet, or Microsoft Teams).
AI Notetaker doesn't work for in-person interviews or for one-way video interviews.
Turning it on
Once your account has AI Notetaker enabled, the toggle is on by default for any video interview you schedule. You can turn it off for a specific interview from the Invite to interview screen.
The toggle is also available within a stage action, so you can pre-set whether scheduled interviews record by default for a given stage.
The toggle only appears for interviews that use a video conferencing link (Zoom, Google Meet, or Microsoft Teams). In-person interviews don't show it.
Letting your candidate know
It's good practice — and in some places legally required — to tell candidates an AI assistant will be on the call.
We recommend:
Adding a line to your interview invite email or template, for example: "We use an AI assistant during interviews to take notes so our interviewer can focus on you. If you'd prefer not to be recorded, please let us know in advance or remove the assistant when it joins the call."
Mentioning it verbally at the start of the call before any substantive conversation begins.
If a candidate asks not to be recorded, you (or they) can remove Pinpoint Notetaker from the call. The interview will continue normally, and no transcript will be generated.
Check with your legal or HR team for any specific consent requirements in the regions you hire in.
After the interview
Open the interview from the candidate's profile and click View next to the AI Summary & Transcript section to find:
AI Summary A short list of the most important points from the conversation, in chronological order. Each point has timestamp tags that link back to the moment in the transcript so you can jump straight to the relevant part of the conversation.
Transcript - Switch to the Transcript tab in the same panel to see the full conversation with speaker labels and timestamps. Use the search box to jump to any moment.
AI Notes on the scorecard - The scorecard now shows AI-generated notes underneath each question, drawn from what the candidate actually said. Click the chevron to expand a note and see the full text plus timestamp links into the transcript. Use these to support your own scoring — they're there to help your recall, not to score for you.
Hiring Copilot Once the summary is ready, AI Hiring Copilot can answer questions about the interview. From the candidate page, ask things like:
"What did the candidate say about managing a team?"
"Were there any concerns from the interview?"
"Draft follow-up questions based on this conversation."
Things to know
The summary is matter-of-fact. It captures what was said. It doesn't make judgements about the candidate, and it won't tell you whether to hire them — that's your call.
Scorecards aren't auto-filled. You still complete the scorecard yourself; the AI just makes the right transcript moments easy to find.
Not every question gets notes. If the conversation didn't touch on a particular scorecard question, no notes are generated for it. That's expected.
Transcription isn't perfect. Accents, technical terms, and overlapping speech can affect accuracy. Always check the transcript before quoting it.
English works best. Other languages are supported, but quality varies.
Troubleshooting
The AI Notetaker toggle isn't visible. Check that the interview has a video conferencing link. The toggle only appears for video interviews. If it's still missing, your account may not have AI Notetaker enabled — talk to your CSM.
The bot didn't join the call. Make sure the calendar invite went out via Pinpoint and the conferencing link was generated by Pinpoint. If you added a Zoom link manually after creating the invite, the bot won't know to join.
The transcript shows "Opted out". This means the bot was removed from the call, blocked from joining, or wasn't admitted from the waiting room. The interview is recorded as opted-out and you won't be charged.
The transcript shows "Error". Something went wrong during recording or transcription. Please raise this with support who can raise a ticket.
The summary or scorecard notes haven't appeared yet. Give it a few minutes — it takes about a minute per 45 minutes of interview. Refresh the page. If they still aren't there after 10 minutes, contact support.
A candidate has asked to delete their transcript. Deleting the interview from Pinpoint deletes the transcript and all AI notes. There isn't currently a way to delete the transcript while keeping the rest of the interview record.
Need help?
Reach out to your CSM or message us in the chat.