Hiring manager surveys ask how the hiring process went a set number of days after the hiring manager makes a hire, so you can see where the process runs smoothly and where it doesn't.
🔒 Availability
Insights need to be enabled for your account. Hiring manager surveys are turned off by default.
Contact your Customer Success Manager (CSM) to turn them on for your account.
✅ Permissions
You'll need Edit company-level settings, configure integrations and manage templates or Create and manage company templates to create surveys.
You'll need View hiring manager survey responses about the hiring process to view survey results.
Creating a Hiring Manager Survey
To create a survey:
Expand Settings.
Select Templates.
Go to the Surveys tab.
Choose Hiring Manager from the list.
Click Create New.
Enter a Survey name.
Set Days after hire.
This is how many days after a candidate is moved to hired the survey is sent, from 1 to 365. New surveys start at 7.Complete the Email Configuration fields.
Use Insert Variable to add details such as the new hire's name, the job title, or the hiring manager's first name.
Click Add Scope (under Scope Template Visibility) to limit the survey to some jobs.
Leave it empty to make it available on every job.Click Add new question (under Questions) if you want more than the two standard ones.
Added questions are always optional.
Click Save Survey.
Standard Questions
Every survey starts with the same two questions, so results stay comparable across your whole organization. You can't remove or reword them.
Question | Value | Required? |
Overall, how would you rate the hiring process? | Rating (1 - 5) | Yes |
Any comments on how the hiring process went? | Text | No |
Questions you add go underneath the standard two.
✅ Tip
The starter survey (Hiring process check in) comes with four questions you can keep, edit, or delete. You can duplicate the starter survey and adjust it to fit different departments, for example.
⚠️ Caution
Deleting a survey stops every job that uses it from sending hiring manager surveys. Responses already collected are kept for reporting.
Adding a Survey to a Job
A job only sends hiring manager surveys if it has one selected. Every job starts on No survey.
To add a survey to a job:
Go to the Settings section.
Find the Hiring Manager Survey field.
Pick the survey you want.
Only surveys scoped to this job appear in the list.Click Save changes.
ℹ️ Note
Choosing a survey only affects candidates hired from then on. It doesn't create surveys for people who were hired before you chose it. Setting the field back to No survey deletes any surveys for that job that haven't been sent yet.
Sending the Survey Early
To send a survey early:
Expand Insights.
Select Surveys.
Select Hiring Manager Surveys.
Click Send now on a survey.
Sending a Survey Reminder
There are no automatic reminders for surveys. You can manually send one reminder a day for each survey.
To send a reminder:
Expand Insights.
Select Surveys.
Select Hiring Manager Surveys.
Click Remind on a previously sent survey.
Viewing Survey Results
Insights Hub
To view hiring manager survey results:
Expand Insights.
Select Surveys.
Switch to the Hiring Manager tab.
Here you can see a number of data points.
Data | Description |
Average hiring process rating | The average of every rating given, out of 5. |
Survey response rate | How many hiring managers replied, out of the surveys actually sent. |
Responses received | How many surveys have been completed. |
Avg. Hiring Process Rating Over Time | How the rating has changed. |
Average ratings | Group ratings by filter. |
Results by question | How hiring managers answered each survey's own questions. |
Surveys | Every survey, with its Candidate, Job, Hiring Manager, Status, and Date.
Answered surveys show their rating, such as 4/5. Click the candidate's name to read the full response. |
Report Builder
Report Builder has a Hiring Manager Surveys report with the following data points:
applicant
survey
survey status
sent and submitted dates
rating
comment
recruiter
job
Pin
If your company uses Pin, you can ask it about hiring manager surveys, for example which hiring managers rated the process lowest this quarter.
Pin only shows survey responses to people who have the permission to see them.
Troubleshooting
I can’t see Hiring Manager Surveys under Insights.
Check that you have access to Insights and the View hiring manager survey responses about the hiring process permission.
If you have both and still can’t see it, hiring manager surveys may not be switched on for your account yet. Contact your CSM to double-check this.
"Send now" is greyed out.
If the button says “No hiring manager” when hovered, the job doesn’t have one. Add a hiring manager who is a Pinpoint user at your company to the job, then try again.
A survey was never created for a hire
Check that a survey was selected in the job’s Hiring Manager Survey field when the candidate was hired. A hire doesn’t get a survey if they were:
hired before a survey was selected for the job.
hired before Hiring Manager Surveys were switched on.
imported with a hire date more than 30 days in the past.
The hiring manager says the link has stopped working.
This happens if hiring manager surveys have been switched off for your account, or if the candidate’s record has been erased. If neither applies, contact your CSM.
The Report Builder report is empty.
The Hiring Manager Surveys report only shows rows to people with the View hiring manager survey responses about the hiring process permission. Check that you have it.
Frequently Asked Questions
How long after the hire should the survey go out?
Seven days is a good starting point. The hiring process is still fresh in the hiring manager’s mind, and the new hire hasn’t started yet.
How many questions should I include?
Keep it short. The two standard questions take under a minute to answer, which helps keep your response rate up.
Why hasn’t a hiring manager received a survey?
The survey is only sent if the job has a hiring manager who is a Pinpoint user. If the job has no hiring manager, no survey is sent.
Can I run different surveys for different parts of the business?
Yes. Use scope to set up a different version for each part of the business. You can then compare them using the Survey grouping in Average ratings.
How is this different from Quality of Hire Surveys?
Quality of Hire Surveys ask how the new hire is working out, a set number of days after their start date. Hiring Manager Surveys ask how the hiring process went, a set number of days after the hire. Both use the same 1 to 5 scale, so you can compare them side by side.
If I change the number of days, do scheduled surveys move?
No. A survey’s send date is set when the candidate is hired. The new number of days only applies to hires made after you change it.
Can a hiring manager answer more than once?
No. Once a survey has been submitted, the link shows the thank you message instead of the form.
Do the answers to my own questions appear in Report Builder?
No. The Report Builder report shows the rating and comment only. You’ll find answers to the questions you added under Results by question on the Insights page.