Pin (formerly Hiring Copilot) is the AI hiring assistant built into Pinpoint. Open it from any page to search candidates, see what needs your attention, or plan your next step.
It focuses on what you’re looking at, such as a candidate or a job. On other pages, it works across everything you can access. Pin always shows you what it’s about to do and waits for you to confirm before it makes a change.
✅ Permissions
You'll need the Access Pin permission to start chatting with it.
Pin can only take actions your own permissions allow. Depending on what you ask it to do, you might need additional permissions.
🔒 Availability
This feature is turned off by default. Contact your Customer Success Manager (CSM) if you want to turn Pin on for your account!
Access and limitations
Access
Permissions
Pin works as you, within your own user permissions. It can only see and do what you could see and do yourself in Pinpoint.
Records
Pin's answers are based on the data already in your Pinpoint account, such as applications, CVs, scorecards, interview feedback, offers, jobs, comments, and messages. The more your team records in Pinpoint, the more helpful Pin is.
User account
Your conversations with Pin are tied to your user account. Other users can't see them.
Limitations
Reports and company-wide statistics
Pin is a hiring assistant, not a reporting tool. It can answer questions about a specific set of records you name, but for dashboards and company-wide numbers, use Insights.
Mobile browsers
Pin works in any modern browser, including mobile browsers, but it works best on a desktop computer.
Anonymized candidates
If your team uses anonymised screening, Pin won't try to identify an anonymized candidate, and it won't send emails to them.
External systems
Pin can't browse the internet or access systems outside Pinpoint.
Switching Pin on
To switch Pin on:
Expand Company.
Select Profile.
Go to AI Preferences (in Settings)
Toggle Pin to On.
Chatting to Pin
Text
To chat to Pin:
Open Pin.
This will open a chat panel on the right-hand side of the screen.
Type your first prompt.
You can check our examples on prompting Pin or click one of the Suggestions if you don't know where to start!Press Enter.
Pin will give you an answer, provide suggestions, and offer prompts on next steps so you're guided throughout your conversation.
✅ Tip
When you're not on a candidate or job page, name the record you mean. For example "Email Sarah Chen about the Senior Backend role."
Voice
To chat to Pin over voice:
Open Pin.
This will open a chat panel on the right-hand side of the screen.Click the Microphone button.
A red recording indicator appears.
Say your question out loud.
Click the Stop button again to stop recording.
Pin will transcribe what you say and respond in chat, provide suggestions, and offer prompts on next steps so you're guided throughout your conversation.
ℹ️ Note
The first time you use voice input, your browser will ask you for permission to use your microphone. Allow this to chat to Pin!
Prompting Pin
Pin can help you action many things across the platform. We recommend asking it anything you'd like - it will tell you if it's not able to do something and suggest a workaround.
To help you get started, we put together some tips and common prompts for different types of actions and records.
Tips
To get the best results out of your prompts:
Be specific - "Summarize this candidate’s interview feedback and flag where the interviewers disagreed" gets a better answer than "Tell me about this candidate".
Ask one thing at a time - Focused questions get better answers than requests with several parts.
Compare candidates with the job - Ask "Does their CV match this job’s requirements?" to compare the candidate’s CV with the job description.
Prepare for interviews - Ask Pin what’s already been covered with a candidate and what still needs exploring.
Take advantage of its memory - Tell Pin how you like its answers formatted, and it remembers this in future conversations.
Candidates
When you open Pin on a candidate's application, you can ask about:
Topic | Example prompts |
Application answers | "How did they answer the screening questions?" |
Candidate details | "Who is this candidate?", "What stage are they in?" |
Comments and notes | "What feedback has been left?", "Are there any concerns?" |
CV or resume | "Summarize their experience", "Do they have management experience?" |
Interviews | "When is their next interview?", "Who is interviewing them?" |
Job fit | "Does their CV match this job's requirements?" |
Messages | "What emails have been sent to this candidate?" |
Offers | "What was the offer amount?", "Has the offer been accepted?" |
Other applications | "Have they applied to any other jobs with us?" |
Scorecards | "How did they score in the interview?", "What ratings did they get?" |
Stage history | "How long have they been at this stage?", "When did they apply?" |
Documents
Attach a document to a message, such as a job description or an interview guide, when you want Pin to work from it.
Pin can read text-based PDF and Word documents, but not scanned images.
Managing Pin chats
Pin saves your conversations automatically, so you can close the panel and pick up where you left off.
In the Pin panel, you can:
Go to Recents to find and open a previous conversation
Click New chat to start a new conversation
Rename a conversation to make it easier to find later
Click Clear chat to remove the messages in the current conversation, so Pin doesn't refer to them in future responses
Reusing Pin prompts
To reuse prompts, have a look at our articles on Plays and Routines. They're a great way to work with Pin more efficiently!
Using Pin memory
Pin can remember your preferences and working style across conversations, so you don't have to repeat yourself.
It can memorize:
Response style, for example "Keep answers to two sentences max".
Tone, for example "Be more direct" or "Use UK English".
Focus, for example "I'm a technical recruiter, focus on engineering skills".
Your memories are tied to your user account. Colleagues at your company can't see them, and they don't carry over to other companies you have access to in Pinpoint.
Pinpoint doesn't use memory contents to train AI models.
ℹ️ Note
Pin doesn't use memory to store candidate details, application notes, or other data about specific applications. It reads that data from Pinpoint each time.
Adding a memory
To add a memory, ask Pin to remember something. For example, "Remember that I always want a summary of strengths and concerns at the top of every candidate brief."
Removing a memory
To remove a memory, ask Pin to forget it. For example, "Forget that I want bullet point summaries."
⚠️ Caution
Clicking Clear chat doesn't remove memories. To remove a memory, ask Pin to forget it.
Troubleshooting
I can't see Pin in my nav bar.
Check that Pin is switched on for your company, and that you have the Access Pin permission. If both are true and you still can't see Pin, contact your CSM.
I see a "You have exceeded your monthly Pin limit" message.
This message means your company has used its shared monthly allowance for Pin. To review the limit, contact your CSM.
Pin can't read an attached document.
Try attaching a text-based PDF or Word document instead. Pin can't read scanned images.