Interview scheduling issues, such as invitations not appearing in calendars or emails, can arise due to various reasons. This article outlines common problems, troubleshooting steps, and best practices to ensure smooth scheduling and visibility of interview events in Pinpoint.
Common Issues with Interview Scheduling
Calendar Integration Problems: Disconnected or improperly linked calendars can prevent events from syncing.
Conferencing Details Missing: Incomplete conferencing information can block invitations from being delivered.
Calendar Integrations
How do I know if a users need to Reconnect their Calendar Integration
If interview events are not appearing in calendars, ensure the host or interviewer's calendar is properly connected. If the conferencing host experiences a disconnect, then this can block the conferencing link, and calendar event from being generate.
How to check if a user needs to reconnect
We send a reconnection email to a user as soon as they have experienced a disconnect - please ask the conferencing host to check their email for a message with the subject titled "Action Required: Pinpoint Calendar Disconnect" and follow the relink URL in the email.
Check the interview attendees page in a scheduled interview (click into the candidate application and into their interview tab, then click the three dots to the right of the interview, and select "edit attendees" If the "conferencing provider field is blank, and no options are available to select, then this can point towards a disconnect.
Reach out to the pinpoint support team and we'll be happy to check for you.
Incomplete Conferencing Details
For interviews where you require a meeting link to be generated, include both the Conferencing Host and Conferencing Provider. For in-person interviews, leave both fields blank. Incomplete details can prevent invites from being delivered.
Best Practices for Calendar and Conferencing Integration
Regularly Check Calendar Connections: Ensure all interviewers and hosts have active calendar integrations, and open any Action Required: Pinpoint Calendar Disconnect" emails from Pinpoint or Cronofy.
Complete Conferencing Profiles: Set up conferencing details for virtual interviews to avoid delivery issues.
Avoid Canceling Interviews Prematurely - If reaching out to support to troubleshoot interview confirmation delivery issues, please avoid canceling the interview until the issue is resolved. Canceling may prevent further investigation.
FAQs
Can I reconnect calendars on behalf of other users? - If individual connect is being used, then users will need to reconnect their own calendars - the reconnection link emailed to users is unique to that user and their calendar connection. However setting up "Cronofy's Enterprise Connect" on your platform will authorise calendar connections on an administrator level, and automatically reconnect any calendars without any user intervention.