Pinpoint offers you the opportunity to customise both the type of notifications you receive, and the channel through which you receive them, be it 'In App' directly in the platform, via an email, or through your Slack workspace (click here to find out how to set up Slack with Pinpoint). Email notifications can be customized to include updates such as new applications, candidate messages, and scheduled interviews, ensuring you stay informed without receiving unnecessary emails.
How?
You may want to be informed of events across all the roles that you have visibility permission over, whilst also getting slightly more information on roles that you are actively part of the hiring team for. To facilitate this, we have 3 systems for notifications:
Global - Notifications that apply to all jobs you have permissions to view in the platform
Recruitment Manager - A set of notifications that apply to any job where you are marked as the Recruitment Manager
Favourites - You can mark any job as a favourite from the Manage Jobs page by clicking the star icon next to the job's title, and have a set of notifications that only apply to these jobs
To Access Your Notification Settings:
Click on your initials or avatar picture in the top right hand side of the Pinpoint screen, and from the menu that appears, chose Settings and then navigate to the Notifications Tab.
The Global tab looks like this.
The Global settings apply to all jobs you have visibility over within the platform, which for those with whole location or whole company privileges may run into the hundreds of jobs
You can click on any of the toggle switches to turn on a particular notification in any of the channels, or use the All toggle at the top of each section to turn all notifications on or off in that channel.
Recruitment Manager and Candidate Owner Notifications
Pinpoint offers a set of notifications for jobs where you are listed as the Recruitment Manager (or the Candidate Owner in Onboarding)
Recruitment manager notifications, will trigger for any jobs where you are the named "Recruitment Manager"
Or for any onboarding candidates where you are listen as the candidate owner.
This allows you to tailor specific notifications to jobs where you are in charge of Recruitment or onboarding.
The Recruitment Manager notification can be found in the tab next to the Global notifications
Recruitment Manager notification settings will supercede Global and Favourite notifications. If you continue to receive notifications despite turning them off, check if you are listed as the Recruitment Manager for a role, as these notifications operate independently of global settings.
Favourites
The favourites system in Pinpoint allows you to assign specific notifications to any jobs you have marked as a favourite in the platform.
These jobs can have a customised set of notifications, which is set in the Favourites tab within the Notifications settings. At any time, you can revert the favourites notifications to match your global settings by pressing the Reset Settings button.
You can also look at which jobs you have favourited by clicking on the View Favourite Jobs button, which will reveal them in a pop up list like this:
Troubleshooting Common Issues
Receiving Notifications Despite Turning Them Off
If you are still receiving notifications after disabling them:
Check if you are listed as the Recruitment Manager for a role. Recruitment Manager notifications operate independently of global settings.
Verify that you have adjusted the correct notification category (e.g., "Candidate actions" for interview notifications). Double-check your settings to ensure all relevant toggles are disabled.
Stopping Notifications for Specific Users
To stop notifications for a specific user without removing their access:
Go to Company > User Management.
Select the user’s profile.
Adjust their visibility settings or disable specific notifications in their Notifications tab. This ensures the user retains access while minimizing unnecessary emails.
FAQs and Quick Tips
How do I stop receiving emails for new applications? Adjust the "New application submitted" notification in your global or role-specific settings.
Why am I not receiving interview notifications? Ensure the interview notification is enabled in the correct category under your notification settings.
Can I customize notifications for public jobs? Yes, disable the general notification setting for new applications to stop emails for public jobs.