If you are not seeing the details you're expecting to within a job posting, there are a few things to check.
Permissions and Visibilities
First, ask an admin to double-check that you have the right platform permissions and job visibilities to see the information!
If your user definitely has the correct permissions and visibilities, the next step is to try basic browser troubleshooting.
Browser Cache and Cookies
Visibility issues can also be caused by the wrong data being stored in the browser cache and/or cookies.
The easiest way to confirm it is to try and access the same page in Private/Incognito browsing mode. If the information appears fine, it's likely that the cache and cookies need clearing - which we recommend doing anyway!
To clear your cache and cookies, follow the instructions for your browser:
ℹ️ Note
Clearing cookies will sign you out of most sites, so ensure you are confident about being able to sign back into them before doing so.
Local Storage
In few instances, clearing the cache and cookies will not resolve the issue. The final piece you can check is local storage.
To clear local storage:
Right-click anywhere on the affected page.
Select Inspect.
Go to the Application tab.
Expand Local Storage.
Right-click your site link.
This will look something like pinpointcs.pinpointhq.com.Click Clear.
If the issue persists once you've completed all the troubleshooting, contact our Support team for further help.