When you order Pinpoint background checks, the invite candidates receive to get started is now sent from Pinpoint rather than directly from Certn. This means the email is branded to your company, appears in the candidate's messages tab, and can be customised with your own wording - useful for giving candidates extra guidance before they start their checks.
You’ll need permissions to manage templates in order to edit this email template.
How do I find and edit the invite email?
The invite email is a standard candidate email template called Pinpoint Background Checks Invitation (Certn). You edit it in the same place as your other candidate email templates.
From Pinpoint's left-hand menu, go to Settings → Templates.
Open your Email Templates.
Select Pinpoint Background Checks Invitation (Certn) to open the editor.
As you edit, a live preview on the right updates to show exactly what the candidate will receive.
What can't I change?
Some parts of the email are fixed so that candidates always receive the right guidance and legal information. These sit below your editable content and can't be edited:
The "Get started" button - automatically added below your message. It links each candidate to their own Certn invite, so they can begin their checks.
The Certn information block - the Certn logo and a short explanation of how Certn accounts work (for example, that returning candidates can use the same login details).
The footer - legal links about the background screening report and how personal information is processed, plus Certn's support contact details.
How do I see what was sent?
The invite email is sent once per order, replacing the one Certn would previously have sent. After it goes out, the sent email - including the invite link - appears in the Messages tab of the candidate's application. This gives you a clear record of exactly what each candidate received and when.
If you need to re-send this invite email, or just the invite link to the candidate, you can do so by checking the Messages tab.
FAQs
Are candidate reminder emails and the "report ready" email also sent from Pinpoint?
No. Only the initial invite email is sent from Pinpoint. Reminder emails and notifications when a report is ready are sent by Certn.
Can I re-send the invite to a candidate?
There isn't a re-send button yet. However, the invite email and its link are saved in the Messages tab of the candidate's application, so you can always see the link. Candidates can also sign in to their Certn account to pick up where they left off.
Is there a separate invite email for the UK Right to Work (Alternative) check?
Yes. That check type has its own invite template, which you customise in the same way.
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