External recruiters play a vital role in the hiring process, and ensuring they can access Pinpoint without issues is crucial. This article provides guidance on how external recruiters can log in to Pinpoint, common login issues they may encounter, and troubleshooting steps to resolve these problems.
Common Login Issues for External Recruiters
External recruiters may face login challenges due to the following reasons:
SSO (Single Sign-On) Restrictions: If your organization uses SAML SSO as the default login method, external recruiters who are not part of your company's tenant may encounter errors when redirected to the SSO login page.
Incorrect Login URL: External recruiters must use the dedicated login page for external users: https://app.pinpointhq.com/login. Attempting to log in via other URLs may result in errors.
Email Address Issues: Using an incorrect email address not associated with their Pinpoint account can prevent access. External recruiters should ensure they log in with the correct email address.
Troubleshooting Steps for External Recruiters
If an external recruiter is unable to log in, follow these steps:
Use the Correct Login URL: - Navigate to https://app.pinpointhq.com/login. - Enter the email address and password associated with the Pinpoint account.
Check Email Address: - Verify that the recruiter is using the correct email address linked to their Pinpoint account.
Avoid SSO Login: - If SSO is not enforced for external recruiters, they should log in using their username and password instead of the "Sign in with Microsoft" option.
Use Incognito/Private Browsing: - Open an incognito or private browsing window. - Go to the login page and attempt to sign in. This helps bypass any cached data or session issues.
Resolve SSO Errors: - If the recruiter encounters an error due to SSO redirection, ensure they are not attempting to log in via your company’s SSO page. Instead, direct them to the generic Pinpoint login page.
General Guidelines for External Recruiter Access
External recruiters do not need to create a new account if they are already registered. They can log in directly using their existing credentials.
External recruiters can use their own email addresses for access; it does not have to be a company email.
Ensure external recruiters are provided with the correct login URL and instructions during onboarding.
FAQs
Why can’t an external recruiter log in when redirected to an SSO page?
External recruiters typically do not have access to your company’s SSO. They should use the standard login page (https://app.pinpointhq.com/login) with their email and password.
What should an external recruiter do if they see an error when trying to log in?
Ask them to:
Use the correct login URL (https://app.pinpointhq.com/login).
Open an incognito/private browsing window and attempt to log in again.