Overview
Pinpoint supports two ways to collaborate with third-party recruiters: External Recruiters and Agencies.
They look similar at first glance, but they serve different purposes.
Use this guide to decide which is right for you, and learn how to set them up.
External Recruiters
External Recruiters are individual users who submit candidates on your behalf.
They only see the candidates they’ve uploaded and the jobs they have visibility for.
Key capabilities
Invite external recruiters just like you invite other users, and assign visibility to departments or jobs.
Recruiters can upload candidates directly to visible roles.
Admins can also assign candidates to an external recruiter using the three-dot menu on an application.
What external recruiters can see and do
They see only their own candidates (not candidates added by others).
They can add comments on candidates, but:
They can’t tag other users or be tagged.
They can only see their own comments.
They cannot move candidates through stages or view scorecards and interviews.
Common issues to avoid
Never use the recruiter’s own email address in place of a candidate’s.
Pinpoint identifies candidates by email, so using the same address across roles can merge applications and overwrite details.If recruiters prefer not to share candidate emails, use an email alias (for example:
recruiter+janedoe@agency.com).
Communications
All interview invites, updates, and messages go to the external recruiter, not the candidate. Only offer-signing and onboarding emails go directly to the candidate.
Agencies
Agencies represent organizations that may have multiple recruiters working together.
They can see and manage candidates submitted by anyone in their agency.
When to use Agencies
Choose the Agency feature when:
You’re working with a recruitment firm or embedded partner.
Multiple recruiters need to collaborate on the same roles or candidates.
You want agency-level visibility and reporting.
Setting up Agencies
Create an external agency under User Management → Agencies.
You can attribute each agency to a specific country or region.Add users to the agency as Agency Users.
You can adjust their permissions like any other user.Assign jobs to an agency so they appear in the agency users’ dashboards.
What agency users can see and do
Agency users can:
View candidates that they or their teammates submitted.
Move candidates to different stages (if given permission).
Add new candidates to assigned jobs.
Tag internal users in comments and see other comments (if given permission).
Submit scorecards and participate in interviews (if given permission).
Agency users cannot tag or view other agency users outside their organization.
Communications
For candidates submitted by an agency, all communications go to the candidate, not the agency user.