If you've added a candidate to a position by manually uploading their details, by copying a candidate into a new job, or if they've applied through an external job board, you may need to request them to complete the application questions separately.
Requesting Additional Information
You can ask candidates to answer questions additional to the ones they answered during the application process. Because candidates who already answered questions will be skipped, it's okay to select all candidates.
To request additional information:
Check the box next to the candidate(s).
Click the More menu in the top-right of the table.
Hover over Additional Request.
Select Request Additional Information.
Toggle Request Additional Questions and/or Request Structured Sections.
Select all questions and/or sections to send out.
Click Continue.
Make changes to the request email if needed.
Click Request Information.
The candidate will receive the email with a link to a page where they will be required to respond to the selected questions.
Sending Unanswered Questions
To request missing answers to application questions:
Check the box next to the candidate(s).
Click the More menu in the top-right of the table.
Hover over Additional Request.
Select Send Unanswered Questions.
Click Send in the pop-up.
The candidate will receive an email that includes a link to complete the necessary details. If they have already answered all the questions, they will not receive an email.
Troubleshooting
What should I do if I don't see the Send Unanswered Questions option?
If the option is not visible, you likely need to grant yourself permissions for Email and SMS.
Will the candidate be notified immediately?
Yes. Once the request is confirmed, the candidate will receive an email immediately, prompting them to complete the assigned pre-screening questions.
What if the candidate doesn't receive the email?
Check the following if the candidate reports that they did not receive the email:
Confirm the candidate's email address is correct in their profile.
Ask the candidate to check their spam or junk email folder.
If the email is still not received, consider resending the request.