You can set or update interview locations at template level or job level, so candidates always receive the correct location details in their interview invites.
A location set on an interview template applies to every future interview that uses that template. A location set on a job's interview stage applies only to that job and takes priority over the template location.
✅ Prerequisites
To edit interview templates, you need access to Template settings.
Setting a Location
On an Interview Template
Use this method to set a default location for every interview that uses a template.
To set a location on an interview template:
Open Settings.
Select Templates.
Go to Interview Templates.
Open the interview template you want to update.
Enter the place in the Location field.
Click Save.
All future interviews that use this template will show this location, unless a job's interview stage has its own location.
On a Specific Job
Use this method when a job needs a different location from the template, or when the template location is wrong for that job.
To set a location for a specific job:
Open Jobs.
Select Manage Jobs.
Open the job you want to update.
Go to the Interviews section.
Find the interview stage you want to update.
Click Configure.
Enter the venue in the Location field.
If you can't see the field listed, it's because the Interview Type is not set to Face to Face.
Click Update.
All interview invites for that stage will now use the location you entered.
ℹ️ Note
A location set on a job's interview stage overrides the template location. If you update the template later, check the job's interview stage to make sure it still shows the location you want.
Troubleshooting Interview Location Issues
If candidates receive the wrong location, or no location at all, use the table below to find the cause and fix it.
Issue | Likely cause | Solution |
The interview invite has no location | The interview template doesn't have a location set | Add a location to the interview template |
The invite shows the wrong office or address | The template has the wrong default location, or the job uses the wrong interview template | Update the location on the template, then check that the job uses the correct template |
The invite location doesn't match the template | The job's interview stage has its own location, which overrides the template | Open the job, click Configure on the interview stage, and update the location |
If the same issue keeps coming up across several jobs, review the default locations in your interview templates.