Sensitive Answer Permissions in Pinpoint allow you to control which users can view responses marked as sensitive. This guide provides an overview of how to manage these permissions, check user access, and troubleshoot common issues.
Overview of Sensitive Answer Permissions
Sensitive Answer Permissions determine whether a user can view answers to questions or custom fields marked as sensitive. Only users with the appropriate permissions can access this information. Permissions can be managed at the individual user level or through Access Groups.
Checking and Modifying Permissions
Steps to Check User Permissions
Navigate to Company > User Management in the left-hand navigation bar.
Select the user from the Users list.
Open the Permissions tab.
Look for the "Sensitive Answers" permission to determine if it is enabled for the user. - If enabled, the user can view sensitive answers. - If not enabled, the user cannot view sensitive answers.
Managing Permissions for Access Groups
Go to Company > User Management.
Click Access Groups in the top-right corner.
Select the relevant Access Group.
Navigate to the Permissions tab.
Enable or disable the "Sensitive Answers" permission as needed.
How do I set a question or custom field as sensitive?
Questions - Questions can be marked as sensitive by clicking into the question template (Templates > Settings > Questions > Click on the question title) then ont he "sensitive" field, select "YES" and save the template.
Custom fields - go to Settings > Custom Fields, click on the name of the field and then ensure the "sensitive" field is selected.
Troubleshooting Common Issues
Permissions and Visibility Tabs Not Visible
If you cannot see the Permissions and Visibility tabs on a user’s profile, it is because you do not have permission to edit users’ access. Contact your Pinpoint administrator to enable this permission for your account.
Users Unable to View Sensitive Answers
If a user cannot view sensitive answers:
Verify that the "Sensitive Answer Viewer" permission is enabled for their account.
If the permission is not enabled, they will be blocked from viewing sensitive responses.