What is the AI Candidate Companion?
The AI Candidate Companion is a smart chatbot that appears on your careers site to help candidates find answers about jobs and your company instantly. It's available 24/7, giving candidates immediate support whenever they need it.
If you're interested in enabling the AI Candidate Companion please contact your Customer Success Manager.
What can it do?
The AI Candidate Companion can:
Answer questions about your company culture, benefits, and hiring process
Help candidates search for jobs using natural language (e.g., "Do you have any remote engineering roles?")
Remember conversations candidates can come back and pick up the conversation
How does it find answers?
The AI uses two sources to answer candidate questions:
Question Type | Where the answer comes from |
Company culture, benefits, interview process | Your careers site content |
Available roles, job details, locations | Your live job listings in Pinpoint |
Example: If a candidate asks "What's your parental leave policy?", the AI looks for this information on your careers site pages. If they ask "Do you have any marketing roles?", it searches your current job listings.
Getting the best results
The AI can only answer questions based on content published on your careers site. To ensure candidates get helpful responses:
Add comprehensive content to your careers site about benefits, culture, interview process, and company values
Keep job listings up to date – the AI pulls directly from your live jobs in Pinpoint
If information isn't on your careers site, the AI will let candidates know it doesn't have that information and suggest they contact your team directly.
Good to know
Works on mobile – the chatbot works on mobile browsers
Branded to match your site – the chatbot colours match your careers site branding
Handles off-topic questions gracefully – if a candidate asks something inappropriate or unrelated, it politely redirects them to relevant topics
Conversation history is stored in the candidate's browser – if they clear cookies or switch devices, the conversation starts fresh
Current considerations
English only – questions and answers work best in English
Cannot check application status – the AI doesn't have access to individual candidate application data, nor any sensitive data from your Pinpoint instance
Cannot schedule interviews or submit applications – candidates still apply through your normal process
Cannot hand off to a human – if candidates need to speak with someone, they'll need to contact your team directly through your standard channels
Frequently asked questions
How does the AI learn about our company?
It reads and indexes the content from your careers site pages when the feature is enabled.
What if a candidate asks something the AI doesn't know?
It will let them know it doesn't have that information and suggest they contact your team directly.
Can we see what candidates are asking?
Aggregate insights on common questions are tracked, but individual conversations are not stored long-term.
What if the AI gives an incorrect answer?
The AI only answers based on your published careers content. If an answer is wrong, the source content on your careers site likely needs updating.
Can we customise the chatbot's responses?
The chatbot colours match your careers site branding. The tone is professional and helpful by default.