What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is a security measure, used to add an extra layer of security, rather than just a username and password, that requires users to provide two separate forms of identification to access their Pinpoint account.
How can I enable Two-Factor Authentication on my Pinpoint Account?
2FA will need to be enabled by each user individually in their security settings- once set up, it can be managed by your platforms administrator.
If you click on the icon in the top right of your pinpoint screen (usually your initials or an avatar)(1) and go to Settings (2) and into the "security" tab (3)
If you then follow the instructions in this page - please be sure to save your recover codes somewhere safe and secure.
I'm a Platform Administrator- how can disable or enable a users 2FA?
Only Admin users with the "Invite and manage users" permission will be able to access the users security tab.
If your users are having issues with their Authenticator app, and need to reset their 2Fa, then admin users can disable 2FA on the users account.
the user will then be able to log in to pinpoint without using 2FA, an be able to reset their authenticator using the steps above.
To disable he users Two Factor Authentication, you can click on "User Management" under company in the left hand navigation bar
Then if you click on the users name (1) and go to their security tab (2) and you can disable the Two-Factor Authentication using the toggle in the top right (3)
