If you've added a candidate to a position by manually uploading their details or by copying a candidate into a new job, you may need to request them to complete the assigned pre-screening questions. This article will guide you through the process of sending a complete questions request to candidates in Pinpoint.
How do I Request Candidates to Answer Questions?
To request a candidate to complete the job's assigned pre-screening questions, you will interact with their profile and utilize the provided options. Follow these steps:
Open Candidate Profile
Navigate to the candidate's profile that you need to request the questions from.Menu
At the top of their profile details, click on the three small dots to open the menu and select "Send Unanswered Question". If you need to ask them questions that are not on the job form, then select "Request Additional Information" to send them a question set.
Check Permissions
If you do not see the option for "Email and SMS," you will need to grant yourself permission to access it.
Confirm the Request
After confirming the request, the candidate will receive an email that includes a link to complete the necessary details. If they have already answered all the questions, they will not receive an email.
The link directs the candidate to a Pinpoint page, where they will be required to respond to the relevant questions. Make sure to follow up with candidates if necessary to ensure they have completed the required pre-screening questions.
How do I bulk ask candidates to answer questions?
Instead of requesting candidates to answer questions one by one, you can bulk select them. Because candidates who already answered questions will be skipped, its okay to select all candidates.
Open the Job
Go to the job, and use the checkbox to select all the candidates. From there, use the menu option to send them questions. If the questions are already on the job form, then select "Send Unanswered Questions", otherwise, use "Request Additional Information".
Pick a Question Set
If you picked "Request Additional Information", pick a question set to send to the candidates.
Send Email
Customize and send the email. Any candidate who has already answered all the questions will not receive an email.
FAQs and Troubleshooting
What should I do if I don't see the 'Complete Questions Request' option?
If the 'Complete Questions Request' option is not visible, you likely need to grant yourself permissions for "Email and SMS." Make sure you follow the steps to update your individual user permissions.
Will the candidate be notified immediately?
Yes, once the request is confirmed, the candidate will receive an email immediately, prompting them to complete the assigned pre-screening questions.
What if the candidate does not receive the email?
Check the following if the candidate reports that they did not receive the email:
Confirm the candidate's email address is correct in their profile.
Ask the candidate to check their spam or junk email folder.
If the email is still not received, consider resending the request.