One-way video interviews are great for early-stage screening because they help you gather consistent insights from candidates without the scheduling overhead of live interviews.
But many teams hit the same problem when getting started:
‘What questions should we actually ask?’
To help you get moving faster, we’ve pulled together five popular one-way video interview templates teams commonly use across different hiring scenarios.
Use them as inspiration, customize them for your hiring process, or build your own from scratch.
Customer Service Representative
Best for: High-volume support roles where you need to assess communication, problem-solving, product knowledge, and how candidates handle multiple customer requests.
Use template
Use template
Introduction:
As a Customer Support Representative at [Company], you’ll help customers resolve issues and provide guidance across our products and services. Your role is key in shaping our customers’ experiences. This one-way video interview lets you show your customer service strengths in a flexible, fair way—no need for cover letters or lengthy forms. Answer as fully and honestly as you can. If you need any adjustments or support, please get in touch.
Questions:
Tell us about your most relevant support experience. What channels did you work on, what ticket volumes did you handle, and what were your results (e.g., CSAT, first response time, resolution time, QA score)?
How do you stay updated on products or policies to ensure accurate support?
What metrics do you use to evaluate your customer support performance? Share an example of achieving or exceeding a key target.
Walk us through how you troubleshoot an issue you can’t reproduce. What information do you gather, how do you narrow down variables, and when do you escalate? Include an example with outcomes.
Share a specific example of when you had to juggle multiple customer requests at once. How did you prioritize and what was the outcome?
Sales Development Representative
Best for: Sales roles where you want to understand a candidate’s prospecting approach, communication style, objection handling, and ability to learn from missed targets.
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Use template
Introduction:
As a Sales Development Representative (SDR) at [Company], you’ll engage new prospects, introduce our [product/service], and help build a healthy sales pipeline. This one-way video interview gives you a fair chance to share your approach—no cover letters or uploads needed. We’re eager to hear about your real-world sales experiences! If you need any adjustments or support, please get in touch.
Questions:
Share your most relevant SDR experience and results. Include a few metrics and what you believe drove those outcomes.
Describe your process for identifying and reaching out to new leads.
Share a time you successfully handled a prospect’s objection. How did you address their concerns?
Explain how you keep track of your outreach and follow-ups to ensure no leads are missed.
Describe a time you missed target. What did you change (messaging, list, activity, talk track), and what happened in the following weeks?
Retail Sales Associate
Best for: Customer-facing retail roles where attitude, teamwork, product knowledge, and the ability to handle customer interactions matter early in the process.
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Use template
Introduction:
As a Retail Sales Associate at [Company], you will help customers find the right products, maintain store standards, and support sales goals. You’ll be the face of [Company] and work closely with your team to create a positive shopping experience. This one-way video interview lets you showcase your approach and experience with more flexibility than a traditional cover letter. Take your time, and let us see how you’d contribute to our customer experience! If you need any adjustments or support, please get in touch.
Questions:
Describe a time when you turned a difficult customer interaction into a positive experience. What steps did you take, and what was the outcome?
Give an example of a time you contributed to a team goal in a retail setting. How did you support your colleagues?
How do you keep yourself motivated during slow periods on the shop floor?
Explain how you would handle a situation where a customer asks for a product that is out of stock.
Walk us through how you learn a new product category quickly.
Bartender
Best for: Hospitality roles where service style, practical knowledge, attention to detail, and confidence handling busy or difficult customer situations are important.
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Use template
Introduction:
As a Bartender at [Company], you'll be supporting the bar team in creating a welcoming environment and delivering consistent service. Your role involves preparing drinks, maintaining cleanliness, and ensuring guests have a great experience. This one-way video interview lets you demonstrate your practical skills and approach, providing a fair alternative to forms or cover letters. Please answer authentically, drawing on real situations where possible.
Questions:
Walk us through how you would handle a customer who feels their drink order was not prepared correctly.
What steps do you take to maintain cleanliness and hygiene behind the bar during a busy night?
Walk us through your process for making a signature cocktail. Explain the steps and why each one matters for quality and consistency.
Describe a time when you had to handle a difficult customer or conflict. How did you resolve it and what was the outcome?
Explain a time when you upsold a drink or food item successfully. What technique did you use and what was the impact?
Registered Nurse
Best for: Healthcare roles where clinical judgment, patient communication, prioritization, and empathy are essential to assess early in the hiring process.
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Use template
Introduction:
As a Registered Nurse at [Company], you'll provide essential care, coordinate with multidisciplinary teams, and support patients’ health journeys. This is your chance to describe your clinical experience, approach to patient care, and communication style. Take your time to reflect on each question and provide examples from your nursing career. Using this one-way video interview, you can highlight your strengths and approach directly to our hiring team, ensuring your abilities shine beyond a traditional form. If you need any adjustments or support, please get in touch.
Questions:
Describe a situation in which you had to prioritize patient care during a busy shift. What influenced your decisions?
A patient is anxious about a procedure. How would you provide reassurance and involve them in their care?
What do you feel is the most important quality in a nurse, and how do you demonstrate this?
Describe a time you advocated for a patient in a challenging situation. What steps did you take and what was the result?
Share an example of effective communication with a patient or family member during a difficult moment.